Refund and cancellation policy
Effective September 21, 2026 · Part of the Terms of Service
Billing
Reeve is billed monthly, per attorney seat, in advance, on the date the firm’s subscription started. The price, the number of seats, and any pilot arrangement are in the firm’s order form. Adding a seat is billed from the day it is added, for the rest of that month.
Cancellation
The firm may cancel at any time, by email to support@reeve.software from a managing partner. Cancellation takes effect at the end of the current billing month; the Service stays available until then and no further charge is made.
What happens to the firm’s data
Everything the firm approved and exported, or received through its own Zapier bridge, is already the firm’s and is untouched. Until the end of the paid month the firm can download a CSV of every entry from the dashboard, and on request we prepare a complete export (entries with rates and amounts, the audit trail, matters, and firm records) in open formats. After the end of the paid month we delete the firm’s entire tenant as described in the Privacy Policy; platform backups age out within days. The firm can disconnect its Google or Microsoft accounts at any time from Integrations, and remove Reeve from those accounts’ own security settings.
Refunds
- Change of mind. Monthly fees already paid are not refunded when the firm cancels; the Service runs to the end of the paid month.
- Our failure. If the Service was unavailable or did not read the firm’s connected accounts for more than three consecutive days in a month for a reason on our side, we refund that month’s fee on request.
- Billing mistakes. A charge for seats the firm did not order, or a duplicate charge, is refunded in full within five business days of being reported.
- Pilots. A pilot with no fee has nothing to refund; a paid pilot follows the same rules as a month.
Refunds go back to the payment method that was charged. Questions and requests: support@reeve.software.