Terms of Service

Effective [EFFECTIVE_DATE]

These terms are an agreement between [ENTITY] (“we”) and the law firm accepting them (“Customer”, “the firm”). They govern use of the Reeve service.

1 · The Service

Reeve connects to the firm’s work tools (email, calendar, document storage — read-only) and its practice-management system, identifies likely billable activity, and drafts time entries for attorney review. Approved entries are written into the firm’s practice-management system.

2 · Accounts

The firm’s managing partner administers its account: inviting and removing users, setting rates and billing rules, and connecting or disconnecting integrations. Users must keep credentials confidential and use accounts only on the firm’s behalf.

3 · Customer data

The firm owns its data — client records, matters, entries, and everything generated from its activity. The firm grants us a license to process that data solely to provide the Service, consistent with our Privacy Policy and any data-processing agreement in place. We train no AI models on Customer data and sell nothing derived from it. Export is self-serve (dashboard CSV) and complete on request (full offboarding export).

4 · Human review is part of the product

The Service produces drafts. Suggested classifications, durations, matters, and descriptions may be wrong, and the Service is designed on that assumption: nothing is billed, pushed, or transmitted to a client without a firm user approving the specific entry. The firm is responsible for reviewing entries before approval and for all billing it issues. The Service is not legal advice and does not practice law.

5 · Acceptable use

No attempts to breach tenant isolation, probe or overload the Service, connect accounts the firm has no authority over, or use the Service to violate law or professional-conduct rules. We may suspend accounts that endanger the Service or other firms, with notice where practicable.

6 · Fees

Pilot and subscription fees, terms, and any trial arrangements are set in the order form or written agreement accompanying these terms. Fees are exclusive of taxes.

7 · Confidentiality

Each party protects the other’s confidential information with at least the care it uses for its own, and uses it only to perform under these terms. We understand firm data may include privileged material; our handling obligations (transient processing, no stored content, no training) are described in the Privacy Policy and security documentation and survive termination.

8 · Disclaimers & liability

The Service is provided “as is” without warranties of uninterrupted operation or error-free output (see §4). To the extent permitted by law, neither party is liable for indirect or consequential damages, and our total liability is capped at the fees the firm paid in the twelve months before the claim. Nothing here limits liability for willful misconduct or either party’s confidentiality breaches.

9 · Term, termination & wind-down

Either party may terminate per the order form; the firm may terminate at any time if we materially breach and don’t cure within 30 days. On any termination: export tooling remains available, we deliver a full data export on request, and we then delete the firm’s tenant as described in the Privacy Policy. If we discontinue the Service entirely, we will give at least 60 days’ notice, keep export available throughout, and complete deletion afterward. Entries already pushed to the firm’s practice system are the firm’s records and are unaffected by any termination.

10 · General

These terms are governed by the laws of [JURISDICTION]. Neither party may assign except to a successor in interest. If a clause is unenforceable, the rest stand. Amendments require notice; continued use after notice is acceptance. Contact: [SUPPORT_EMAIL].